Position Title:
Feedback & Accountability Officer
Vacancy Number:
463-2024
Number of Positions:
1
Location:
Derik
Department:
MEL
Reports to:
Sr. MEL Manager
Travel expected:
10 – 30%
Posted:
June 24, 2024
Time Frame:
June 24, 2024 to July 4, 2024
Overview:
Cooperative Housing Foundation (CHF) International is a humanitarian organization providing urgent support to the people of Syria. All project activities are politically neutral, independent, and impartial. We provide support to everyone based on need, not political, religious, ethnic, or tribal affiliation.
CHF is seeking a professional for the position of Feedback & Accountability Officer for a multi-year USAID-funded project “Growing Agriculture and Incomes in Syria (GROW) Activity” in Northeast Syria. This position reports to the Sr. MEL Manager.
DUTIES AND RESPONSIBILITIES
The Feedback & Accountability Officer is receiving support from three MEL & Feedback Field Assistants and is responsible for the following tasks and responsibilities:
• Receive beneficiary feedback via dedicated hotline, process and document details and follow up actions.
• Follow up the feedback by reaching out to relevant staff at all levels of the GROW program and CHF International, so that the feedback can be resolved in a timely manner.
• Coordinate the follow-up actions with supervisor, outline actions required and follow up on their implementation. Promptly inform supervisor about high-priority and high sensitivity cases and seek guidance in resolving them.
• Provide sound advice to GROW staff on the matters of the feedback.
• Plan and coordinate outreach activities related to accountability mechanism, to ensure that projects are carried out with participation from all affected communities and information is shared with all affected communities.
• Work with the field teams to devise and implement appropriate plans of engagement in the communities to gather information and build acceptance.
• Provide training to staff and other stakeholders.
• In coordination with supervisor, draft and update documentation for feedback mechanism, including but not limited to: relevant tools, policy and procedures, materials for trainings, assessments, data base, etc.
• Ensure all feedback incidents, subsequent actions and outcomes are recorded in the database, with high level of accuracy and timeliness.
• Provide timely and accurate reports for departmental needs when requested, using the reporting tools.
• Report to supervisor about any potential database functionality issues or any modifications required.
• Coordinate the printing process of Feedback Mechanism leaflets/poster, track them, and coordinate leaflet distributions with the Programs.
• Ensure high level of confidentiality and security of entrusted data is maintained at all times.
• Translate training materials, feedback cases or any other materials related to Feedback Mechanism into English/Arabic.
• Supervise the team of three MEL & Feedback Field Assistants
• Any other tasks requested by the supervisor.
QUALIFICATIONS AND EXPERIENCE
• A bachelor’s degree in Social Sciences, Psychology, Social Work, or a related field.
• Knowledge and experience in accountability to local communities and program beneficiaries in NES is highly desirable.
• Knowledge and experience with Human Rights or International Humanitarian Law is desirable, but not required.
• A minimum of 3 years’ experience in humanitarian work, accountability, M&E, or other relevant field related to accountability and feedback mechanisms.
• Professional experience working in a similar organization (international NGO or UN) is strongly preferred.
• Strong analytical and reporting skills.
• Ability to design and conduct quantitative and qualitative studies and carry out appropriate analysis and related products.
• Ability to work independently while being a strong team player, be proactive problem-solver.
• Excellent command of Microsoft Excel and database applications.
• Computer/word processing and standard office software skills.
• Sets high standards for quality of work and consistently achieves established goals.
• Ability to work under pressure.
• Have very good conflict management skills.
• Must be flexible, willing to perform assigned and additional duties and work irregular hours.
Language Skills:
• Fluency in written and spoken Arabic.
• Good Command in written and spoken English is an advantage.

Application:
To apply for this position please follow the link here
before or by July 4, 2024.
Please be advised that only shortlisted candidates with required experience will be contacted for the interview.
Notice: You can apply for the same position once only from your (Gmail) account and you can edit if needed.

Disclaimer:
CHF is an equal opportunity employer. As an international humanitarian organization, we highly respect and value diversity and ensure that all qualified applicants receive consideration solely based on required experience and capabilities regardless of their race, color, gender, sexual orientation, age, ethnicity, religion, disability or marital status. All CHF employees, regardless of their position, are prohibited from engaging in any form of discrimination, harassment, exploitation or abuse (physical, sexual, emotional or verbal), or in any other way breach the rights of others to thrive in a safe and supportive environment.
We consider Humanitarian Principles as an integral part of our relief and humanitarian work across the globe and are fully committed to promoting the recognition of human rights, especially the safeguarding of children, women, and adults at risk. We believe we are accountable to those in the communities we serve, and as such, it is our responsibility to ensure that, we as an organization, must not contribute in any way to harming or exposing those communities to further risk. CHF applies zero tolerance to any act of exploitation, abuse, harassment and discrimination in every aspect of its work.
Therefore, as part of our recruitment process, a range of pre-employment checks/screenings will be conducted in conformity with CHF Safeguarding Policies.
Level of contact with children for this position:
Low
• CHF does not charge any fees at any stage of the recruitment process