We currently have a vacancy in the capacity of (Customer Service Representative - R4 Manbij) within our organization. Please find the job description below.

Job Description:

• Providing introductory information to new customers
• Ensuring that customers are satisfied with products or services
• Following up with customers to check if they are still satisfied with their purchases
• Informing customers about additional products or services
• Determining the quickest and most effective ways to answer customer questions
• Escalating queries and concerns
• Troubleshooting common issues with products or services
• Collaborating with a team of CSRs and other departments to find appropriate solutions

A customer service representative is responsible for providing assistance and support to customers before, during, and after their purchase or use of a service. The primary goal of a customer service representative is to ensure customer satisfaction and resolve any issues or concerns that customers may have.

Some common job responsibilities of a customer service representative include:

1. Providing product or service information: Customer service representatives should have a thorough understanding of the company's products or services and be able to provide accurate and helpful information to customers.

2. Troubleshooting technical issues: In cases where customers are experiencing technical difficulties, customer service representatives may need to troubleshoot problems or escalate them to the appropriate department for resolution.

3. Resolving customer complaints: It is the responsibility of a customer service representative to address customer complaints and find appropriate solutions to ensure customer satisfaction.

4. Maintaining customer records: Customer service representatives often need to update and maintain customer records, including contact information, interactions, and any relevant notes or details.

In addition to these responsibilities, customer service representatives should possess excellent communication skills, patience, empathy, and problem-solving abilities.