Job Specification – IT Officer
Job Specification
Job Title: IT & Systems Officer
Department: Logistics
Reports to: Logistics Manager
Responsible for: Nil
Location: Hasakeh/Raqqa with frequent visits to both fields.
Pay Grade: 7

ORGANIZATION’S’s Vision:

A safe and secure future for men, women and children affected by armed violence and conflict.

ORGANIZATION’S’s Mission:

ORGANIZATION’S saves lives and builds futures by working with others to reclaim land contaminated with the debris of conflict, to reduce the daily risk of death or injury for civilians, and to create safe and secure conditions for development.
Job Purpose: Under the direction of Logs Manager, and working in close cooperation with IT colleagues at Headquarters, works to support the management of networks and systems and monitors WiFi and Local Area Networks (LANs). Ensures all ORGANIZATION’S staff have appropriate and secure computing devices. Also performs a variety of maintenance tasks to ensure that ORGANIZATION’S policies are applied and IT performance meets organizational requirements.

Main Tasks and Responsibilities
• Ensures programme compliance with ORGANIZATION’S’s Data Protection Minimum Standards;
• Installs computer software following ORGANIZATION’S IT policy
• Escalates any identified risks to the senior management team
• Investigates user problems, determine their source and determine possible solutions;
• Installs, configures, and maintains PCs, networks, ethernet networks, network cabling, and printers, scanners and and other related equipment or devices;
• Performs and/or oversees software and application installation, and upgrades;
• Implements network security protocols following HQ guidance;
• Troubleshoots networks and systems to identify and correct malfunctions;
• Instructs system users on operating systems and other standard ORGANIZATION’S applications;
• Ensures timely user notification of maintenance requirements and effects on system availability;
• Develops operating procedures that optimize network availability;
• Maintains IT inventory records and manages the IT assets register;
• Travels to ORGANIZATION’S’s bases in HSK & RAQ when required to provide IT maintenance, training and support to users;
• Participate in Support Services, IT and management meetings as required;
• Conducts any other IT related tasks assigned by Logs Manager.

General Responsibilities
• Works within the framework of ORGANIZATION’S’s core values;
• Encourages an open and transparent way of working that facilitates a cooperative working

Job Specification – IT Officer
culture within and between teams. • Represent ORGANIZATION’S with integrity and professionalism
• Participate in meetings where relevant as directed by Management, and
• Apply learning from appropriate training and development programmes
Safeguarding
 Work in compliance with/ uphold ORGANIZATION’S's Safeguarding framework - Policy on Personal Conduct, Protection of Children and Vulnerable Adults Policy, Dignity at Work Policy, Reporting Malpractice (Whistleblowing) Policy, Equal Opportunities Policy and Policy on Modern Slavery
 Demonstrate an open and transparent way of working that facilitates a strong safeguarding culture

Person Specification
Essential Experience
• Bachelor's Degree in Computer Science or other relevant subject;
• Minimum of 3 years of IT management experience;
• Experience independently managing all aspects of IT (hardware, software, networks, policies)
• Experience training and educating users
• Experience liaising with 3rd party vendors and suppliers
Skills and Knowledge
• Self-Organized, team player with an ability to work with limited supervision;
• Good literacy, numeracy and general IT skills (e.g. Word/Excel);
• Good in written and spoken English
• Fluency in English, Kurdish and Arabic.
• Planning skills and the ability to prioritize tasks;
• Knowledge of supply chains and procurement best practices;
• Ability to communicate both verbally and on paper;
• Ability to negotiate and communicate with collegaues and suppliers.
• Ability to communicate technical information to non-technical personnel;
• Ability to install, configures, and maintains personal computers, networks, and related hardware and software;
• Ability to identify and resolve computer system malfunctions and operational problems;
• Skills in organizing resources and establishing priorities;
• Ability to learn and support new systems and applications;
• Solid knowledge of Microsoft Windows and Office applications (including Office 365)
• Understanding of networking technologies
• Able to identify IT risks