( 01 Position- Hassakeh based )

Knowledge and Experience

Candidate with a diploma (We refer to Diploma for high school diploma or below or anything below bachelor’s degree)  or no degree, a minimum of 7 years of relevant experience in HR is required, with at least 3 years’ experience supervising a team within the humanitarian NGO sector.

Candidate with an undergraduate degree (We refer to Undergraduate for bachelor’s degree) a minimum of 5 years’ relevant experience in HR is required, with at least 3 years’ experience supervising a team within the humanitarian NGO sector.

Candidate with graduate and/or postgraduate degree (we refer to Graduate for master’s degree; Postgraduate for PhD.) a minimum of 4 years’ relevant experience in HR is required, with at least 3 years’ experience supervising a team within the humanitarian NGO sector.

Experience managing a HR function, at manager level, of at least 2 years.

Demonstrated understanding of complex emergencies, remote management, related security concerns and appropriate responses with experience in the Middle East and in insecure environments desirable.

Demonstrated attention to detail, following procedures, meeting deadlines and working and problem- solving independently and cooperatively.

Knowledge and experience in organizational design is desirable.

Excellent negotiation and representation skills.

Effective verbal and written communication, organizational, prioritization and Microsoft Office applications.

Excellent oral and written Arabic & English required.

Ability to work effectively with a diverse team in a sensitive environment

Essential Job Responsibilities

STRATEGIC HUMAN RESOURCE MANAGEMENT

Build relationships and work closely with the various stakeholders to understand the program portfolio and operational priorities;

Advocate for and support revised systems and processes, ensuring the HR team has visibility on programmatic and operational priorities and can plan, anticipate and resource HR support, in advance;

Ensure HR services are provided on time, with high quality and compliant with policies and manuals;

Provide organizational design guidance and leadership to managers;

Hold a strong understanding of Mercy Corps’ global HR policies, to advise HR processes in the Syria country program;

Supports team cohesion and team dynamic through relevant forum, meetings and initiatives.

Lead assigned HR projects.

TEAM MANAGEMENT

Provide leadership and support to team members to maximize performance & reach objectives;

Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews;

Create and sustain a work environment of mutual respect where team members strive and to achieve excellence;

Promote inter-hub support between HR teams, particularly in critical workload periods.

HR OPERATIONS

Identify opportunities to make HR operations more efficient, accurate and address the broader business needs;

Provide capacity development to teams to build HR Operations expertise.

Coordinate and ensure quality implementation of HR operational areas across the assigned portfolio, including in areas focused on; HR administration, payroll, implementation of process, policy and systems, performance management, talent development, reporting and analysis and onboarding and employee relations;

Ensure quality HR actions and provide HR approvals as per the authorization matrix.

RECRUITMENT, SELECTION, PLACEMENT AND OFFBOARDING

Ensure coordination with department heads to identify and plan for needed resources, and facilitate hiring requests in line with Mercy Corps recruiting policies.

Guide hiring managers through an effective and qualitative process and supervise the recruitment of national staff, ensuring adherence to relevant SOPs.

Provide induction on recruitment practices, and refresher trainings to team members and hiring managers.

Ensure that exit processes for staff departing Mercy Corps are conducted in line with the HR policies and Mercy Corps requirements.

HUMAN RESOURCE ADMINISTRATION

Accountable for accurate personnel and job files as per MC procedures, within the assigned  portfolio.

Accountable for accurate reporting, whilst utilizing data to identify trends, inform priorities, and influence HR and leadership workstreams.

Verify that administrative processes are followed accurately and allow for accurate and timely data and analysis;

Facilitate common HR practices and information sharing through engagement with other offices in the region.

Organizations Commitment towards Safeguarding & Ethics: The organization is committed to ensure that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to the organizations code of conduct policies and values at all times. Team members are required to complete mandatory Code of Conduct online learning courses upon hire and on an annual basis.