Background:
CHF’s Office of Humanitarian Assistance (OHA) has developed a strategy for the organization’s response
to the Syria crisis, anchored in a field presence. Specifically, OHA is commencing responding directly in
Syria, intensifying CHF’s assistance to Syrian IDPs. This will be done through an approach to programming
where projects will be focused on the sustainability rather than relief delivery.
Accountability to the beneficiaries is one of the humanitarian principles and in order to comply with this
principle, CHF has established a Feedback Mechanism for better programming and service. CHF intends
to contract with a Feedback Daily Worker (SOW herein) to assist Feedback Mechanism with visits to food
basket distribution sites in Washokani and Serikanyie camps.

Responsibilities:
• Raise beneficiaries’ FBM awareness by explaining them their rights and ways to contact CHF
when they have any suggestions, inquiries or complaints.
• Distribute feedback leaflets to the beneficiaries.
• Monitor the feedback submission via the Complaint/Suggestion box and report the feedback
received via the Complaint/Suggestion box to the supervisor.
• Receive beneficiary feedback in person by using the in-person Feedback Form and report the
received feedback to the supervisor.
• When requested, take photos of distribution/implementation sites, and send them to Feedback
Officer.
• Develop reports on field visits when requested.
• Conduct field visits to verify feedback cases when requested.
• Give feedback to the supervisor in case of any challenges faced during site visits.
• Perform other tasks as requested by the supervisor.

Education and Training
• University degree or institute degree.
Experience
• A minimum of 1 year experience in an NGO.
• Working experience in the compliance field.
Technical skills
• Fluent in Arabic, Kurdish, and preferably English.
• Have a smartphone and know how to use it.
• Have the ability to work under pressure.
• Organizational, interpersonal, and communication skills.
• Ability to handle multiple tasks simultaneously.
• Ability to work independently.
• Ability to work well in a cross-cultural environment.