Position Title: Case Management Officer
Vacancy Number: 475-2024
Number of Position: 1
Location: Ar-Raqqa
Department: Protection
Reports to: Protection Manager
Travel rate: 40%
Posted: July 08, 2024
Time Frame: July 08, 2024 to July 17, 2024
SUMMARY:
CHF is an international non-profit organization that works closely with communities worldwide to bring about sustainable changes that improve the lives and livelihood of the vulnerable. in Syria, CHF is providing humanitarian support to vulnerable individuals through general protection, child protection and GBV activities and seeks a CM officer to lead and support the implementation of activities and operations in north Syria through case management for vulnerable individuals. This position reports to the Protection Manager and is responsible for supervising the implementation of the CP and GBV case management activities with children, survivors and victims of CP and GBV in Syria.
DUTIES AND RESPONSIBILITIES
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Supervise the provision of age-appropriate and survivor-centered CP and GBV case management and Problem Management Plus (PM+) services to vulnerable children, victims and survivors of CP and GBV of different equality groups, including elderly and PWD, in line with the Inter-Agency and CHF CP & GBV Case Management Guidelines, including supervision of the assessment of survivor’s needs, the provision of basic counseling, the development and implementation of care plans, the support provision and implementation of safety plans, and the provision of support to access services, including Cash for Protection in line with client’s wishes and best interest.
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Supervise and revise the documentation of service provision and maintenance of case files. Train, coach and supervise CP & GBV Case Workers on GBVIMS and CPIMS data entry, or alternative CM tracking systems, ensuring it is accurately updated on a regular basis.
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Ensure the CM team adhere to strict data protection and information-sharing protocol to protect the privacy, confidentiality, and safety of survivors.
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Coordinate closely with the CP & GBV Case Workers and provide technical support as needed.
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Lead regular case review meetings, case discussions and coaching sessions.
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Provide information on available services and support CP & GBV Case Workers in referrals, accompaniment, service coordination and follow-up, and participation in referral systems/pathways.
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Coordinate with other protection sub-sector and service providers and community focal points to strengthen access to services and build support for survivors, including regularly updating the service mapping.
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Support in organizing and participate in case management meetings and case conferences, as required with other service providers.
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Identify age, gender, and disability-sensitive risks, threats, vulnerabilities with regular monitoring of wellbeing and negative coping strategies.
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Lead the interpretation of the analyzed data on trends and work with Protection Manager and in coordination with the CP & GBV Case Workers, to raise information to all relevant stakeholders.
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Lead the preparation of all relevant internal and external reports.
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Coordinate closely with the Protection Manager and seek support as needed.
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Support in other relevant tasks as assigned by the Protection Manager.
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Ensure compliance with security protocols and policies.
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Foster a safe and supportive working environment for all the case management team and partners.
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Adhere and ensure CP & GBV Case Workers are adhering to CHF code of conduct, Child Safeguarding policy, GBV Minimum Standards and Child Protection Minimum Standards, including confidentiality, respect, non-discrimination, responsible use of power, non-violence, do no harm and promotion of gender equality.
QUALIFICATIONS
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Bachelor’s degree in psychology, sociology or equivalent experience. Experience can be substituted for a degree, in the equivalent of 2 years relevant experience for 1 year of education.
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Minimum of four years of relevant work experience such as in case management and/or in protection programming
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Experience in CP & GBV CM supervision and GBVIMS or CPIMS is required.
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Experience working in camps or in insecure environments.
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Familiarity with humanitarian and CP & GBV related technical guidelines and standards, including CP & GBV Minimum Standards, and Prevention of Sexual Exploitation and Abuse (PSEA).
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Demonstrated experience and skills in social work, case management or psychology.
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Demonstrated ability to work with limited supervision.
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Computer literacy skills.
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Strong organizational and team working skills.
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Good negotiation and problem-solving skills.
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Syrian national.
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Integrity, transparency, and strong work ethics.
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Fluency in Arabic and English (written and spoken) are required.
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Ability to work under pressure and with limited supervision.
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Experience with needs and risk assessments.
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Commitment, patience, and resilience.
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Able to cope with traumatic situations.
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Willingness to travel across NES.

Application:
To apply for this position please follow the link: https here
before or by July 17, 2024.
Please be advised that only shortlisted candidates with required experience will be contacted for the interview.
Notice: You can apply for the same position once only from your (Gmail) account and you can edit if needed.
Please make sure to provide clear information of your job titles and length of experience for each position (from…to…) in your CV.

DISCLAIMER
CHF is an equal opportunity employer. As an international humanitarian organization, we highly respect and value diversity and ensure that all qualified applicants receive consideration solely based on required experience and capabilities regardless of their race, color, gender, sexual orientation, age, ethnicity, religion, disability or marital status. All CHF employees, regardless of their position, are prohibited from engaging in any form of discrimination, harassment, exploitation or abuse (physical, sexual, emotional or verbal), or in any other way breach the rights of others to thrive in a safe and supportive environment.
We consider Humanitarian Principles as an integral part of our relief and humanitarian work across the globe and are fully committed to promoting the recognition of human rights, especially the safeguarding of children, women, and adults at risk. We believe we are accountable to those in the communities we serve, and as such, it is our responsibility to ensure that, we as an organization, must not contribute in any way to harming or exposing those communities to further risk. CHF applies zero tolerance to any act of exploitation, abuse, harassment and discrimination in every aspect of its work.
Therefore, as part of our recruitment process, a range of pre-employment checks/screenings will be conducted in conformity with CHF’ Safeguarding Policies.
Level of contact with children for this position
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High
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CHF does not charge any fees at any stage of the recruitment process.